At Club Mahindra, our constant focus is to take every opportunity to create a positive experience for you - We do this by trying to anticipate your requirements, learning through the concerns you may have, and determined to offer a best in class customer support through our member relationship officers who are eagerly waiting to help you:
Reach out to us
For online reservations , click here
Or Call the Member Relations Centre at 39880000*
Business timings: 9.30 AM to 6.30 PM, Monday through Saturday and Closed on Sunday and National Holidays**
**The following are the list of Holidays for the year 2013
| Date | Day | Holiday |
|---|---|---|
| 26 Jan 2013 | Saturday | Republic Day |
| 09 Aug 2013 | Friday | Ramzan |
| 15 Aug 2013 | Thursday | Independence Day |
| 02 Oct 2013 | Wednesday | Gandhi Jayanti |
| 02 Nov 2013 | Saturday | Diwali |
| 25 Dec 2013 | Wednesday | Christmas |
*Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Jaipur | Mumbai | Pune.
Other Cities: Add the STD code of the city that is closest to yours from the list given above. For example (079) 3988 0000 from Surat
You can also Email us at : reservations@clubmahindra.com
For enquiries or any service request,
Email us at : feedback@clubmahindra.com
Or Call the Member Relations Centre at 39880000*
Business timings: 9.30 AM to 6.30 PM, Monday through Saturday and Closed on Sunday and National Holidays**
*Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Jaipur | Mumbai | Pune.
Other Cities: Add the STD code of the city that is closest to yours from the list given above. For example (079) 3988 0000 from Surat
If you are unhappy about something, please approach our Grievance Redressal Unit – Here’s how :
Grievance Redressal Procedure
We’re listening...
At Club Mahindra, we really want to know which of our processes, you feel, require improvement. If at any time you believe that our response to your query or our resolution to any issue you’ve raised or the overall service level for anything is not up to your expectations, we request you to reach out to us. For this we have created several levels of redressal to ensure that your issue is resolved. Here is what we’d like you to do.
Level 1:
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- Thanks for your feedback!
- We will respond within 2 Business days from the day of receiving your complaint.
- If we don’t, we will contact you with a ‘holding response’ informing you that we have received your complaint and are working on it.
- If you don’t receive that either, please escalate it to Level 2.
Fill the form below or write to us at feedback@clubmahindra.com or call our call centre and our representatives will be happy to assist you.
Level 2 : Reach Manager Customer relations
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- Thanks for your feedback!
- We will respond within 3 Business days from the day of receiving your complaint.
- Your current Interaction Number Expired!
- New Ineraction Number will be sent to your mail.
- We will respond within 3 Business days from the day of receiving your complaint.
- If we don’t, we will contact you with a ‘holding response’ informing you that we have received your complaint and are working on it.
- If you don’t receive that either, please escalate it to Level 2.
- Thanks for your feedback!
- We will respond in 2 Business days from the day of receiving your complaint.
- If we don’t, we will contact you with a ‘holding response’ informing you that we have received your complaint and are still working on it.
- If you don’t receive that either, please escalate it to Level 3 – the final level for all complaint escalations.
Level 3 : Reach Head Customer Relations
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