When can I take my first Club Mahindra holiday?
Your membership fee payable to Club Mahindra comprises of a non-refundable Admission Fee (AF) and an Entitlements Fee (EF). An application for membership is recognized or gains admission to Club Mahindra on realization of 15% of the admission fee.
A member opting for payment of down payment of more than 30% and above of the membership fee (product price), the membership usage period shall commence within one month from the end of the month after admission as a member.
The membership usage period for members who are opting to pay the down payment of less than 30% of the membership fee (product price) shall commence as under:
|Members opting for 6 month installment plan||2 months from the end of the month after admission as a member|
|Members opting for 12 month installment plan||3 months from the end of the month after admission as a member|
|Members opting for 24 month installment plan||6 months from the end of the month after admission as a member|
|Members opting for 36 month installment plan||7 months from the end of the month after admission as a member|
|Members opting for 48 month installment plan||9 months from the end of the month after admission as a member|
How do I book my Holidays?
Log in on the Home page of the website www.clubmahindra.com
If you have not previously registered, then use your membership number in the username and create your password.
On logging in , you will be directed to your own dashboard.
Use the My Bookings tab to make your reservations online. Follow the tips on the right hand side to complete the booking process.
You can make bookings for the primary member, co applicant, guests and direct dependents. You can also make bookings for your Special offer and Holiday Gift Voucher
Alternately you may mail to firstname.lastname@example.org is our email address set up exclusively for you to make our bookings.
To get queries answered by a Holiday Advisor. Call Club Mahindra at 3988 0000.
If you are in the following cities, Ahmedabad, Bangalore, Chandigarh, Chennai, Cochin, Delhi, Hyderabad, Nagpur, Kolkata Lucknow, Mumbai and Pune just dial 3988 0000 like a local call to connect to our Member Relations Center. If you are calling from any other city, please call the same number but add the STD code of the city that is closest to yours from the list given above.
Please note our Member Relations Center business timings: 9.30 AM to 6.30 PM, Monday through Saturday and Closed on Sunday and National Holidays.
What information should I keep handy when making my holiday booking?
The following are essential when making your bookings:
- • Your membership number (if mailing in your requirements)
- • Number of people going on holiday (Number of adults and children)
- • Name of resort or destination
- • Check in / Check out dates
- • Season classification chart (if mailing in your requirements)
Note: If mailing in your requirements giving us a prioritized list of destinations and dates for your holiday, will ensure faster confirmation.
How early should I make my holiday booking?
You can make your reservations from as early as 4 months to as late as 1 day before your holiday, depending on the type of your membership. Hence bookings for the Month of July 2013 will open on April 1st (instead of Feb 1st as per earlier booking window), Bookings for August 2013 will open on May 1st & so on.
Note: The earlier you book, the better your chances of getting the dates and destination of your choice. Please plan well in advance for holidaying during peak seasons like Diwali, New Year etc.
How does my membership address my changing holiday needs?
Your holiday needs might change from time to time. While you might need a larger apartment on one holiday, you may be looking for a smaller one in the next. You may also want your holiday in a different season altogether.
Keeping this in mind, we have a flexible holiday feature that gives you access to seasons and apartments other than your own. However, when you travel in a higher season (marked with an * ), booking can only be done 15 days prior to your holiday and will be subject to availability.
If you own a
|Purple Season||You can holiday at any time of the year.|
|Red Season||You can also holiday in Purple * , White and Blue.|
|White Season||You can also holiday in Red * and Blue.|
|Blue Season||You can also holiday in White * .|
Each resort has a unique season classification and we have provided the same for your convenience. This classification however, is not absolute and the seasons may shift from time to time.
As you are aware, you also have access to 3 types of apartments.
|2 Bedroom Apartment (2BR)||2 separate bedrooms with a living and dining area. Occupancy - 6 adults.|
|1 Bedroom Apartment (1BR)||A single bedroom with a living and dining area. Occupancy - 4 adults.|
|Studio Apartment (Stu)||A bedroom/living room and dining area. Occupancy -3 adults or 2 adults + 2 children under 12 years.|
Some of our resorts are equipped with full kitchenettes and some have partial kitchenettes.
Note: For the purpose of occupancy, Club Mahindra considers any individual above the age of 12 as an adult. Even 2 children below 12 years are considered as 1 adult. When shifting between seasons and/or apartments, there is a corresponding change in the number of days you can holiday in. This can be calculated using your Holiday Conversion Chart.
Holiday Conversion Chart
Eg. If you own a White 2 BR and wish to holiday in a Red Studio, your one week will entitle you to 11 nights. The remaining decimal value (0.39 nights) will be carried forward to your next holiday. In case you want to holiday for a longer duration, you can advance the next year's entitlement after the 2nd entitlement.
*The holiday conversion chart is subject to change
How does the Holiday Calculator work?
The nights are calculated on the basis of the relative value of prevalent prices of membership. You are, however, entitled only to a whole number of nights, with any decimal values being carried over to the next year.
What happens if I do not wish to use my entitlement completely at a time?
You may split your holiday entitlement and take more than one shorter holiday. However, the shortest holiday you take must be of a minimum of 2 nights. On the other hand, you may also take longer holidays of over 7 nights, up to a maximum of 14 nights, in your own season. Minimum booking: 3 nights for Red / Purple and 2 nights for White / Blue memberships.
What happens if I am not able to take my holiday in a particular year?
Your entitlement, if unused (wholly or partly) will get automatically accumulated to the next year. However, at no point in time can your account exceed 21 nights.
How do I take a holiday for more than 7 nights?
There are two ways in which you can do this.
- • You can use accumulated nights from the previous year.
- • You can also advance your entitlement from the following year.
You can avail this facility anytime after one year from your Holiday Start Date.
Note: Advancing your entitlement is subject to an up-front payment of your Annual Subscription Fee (ASF), at the current rate, for the advanced week and the balance payable when due.
If I need to change my plans after confirmation of my reservation, what do I need to do?(New Cancellation Norms)
In case you change your mind and cannot make it to a holiday destination you have already booked for, don't worry. You can inform us about any changes in your holiday plans upto 30 days in advance without any loss of days. The confirmation voucher once issued cannot be transferred to any other person.
- • If you cancel your holidays 15 days before the day of check-in, you get a full re-credit.
- • If you cancel your holiday between 15 days and 7 days before the day of check-in, you get 50% re-credit.
- • If you cancel your holiday lesser than 7 days prior to check-in, all days shall be lapsed.
*Any amendments (or) recredit of days against Gift Voucher & Special Offer (Complimentary holidays for members) bookings is not allowed. The same will be treated as cancellations. Cancellation Policy is applicable only for Regular holidays(holidays using the Annual Entitlement of 7 days).
If I move abroad, how do I continue to avail of this service?
Even if you move abroad we will continue to service your membership. An Annual International Service Fee is applicable.
What is RCI and when can I take my first RCI holiday?
RCI is a holiday exchange network with over 2 million members, across the world. Our affiliation to RCI also lets you access the RCI exchange network, which includes over 6300 resorts across the world. Club Mahindra offers a complimentary RCI membership which is valid for a limited period. Please refer your welcome letter for validity of your complimentary RCI membership. Your RCI enrollment will be processed on realization of the down payment of the AF.
After your enrollment is complete (within 45 days), you will receive your RCI Membership Kit, with your personalised number from RCI. This kit will also have all the relevant details on how to use your RCI membership.
How do I take my holiday with RCI?
There are 2 types of RCI holidays:
- • Standard exchanges for which you need to deposit (exchange) your entitlement week from your membership.
- • Bonus week holidays. In this case, you simply buy the week without depositing your week.
You will be required to provide the following details:
- • Your RCI membership number.
- • Multiple choices of destinations and dates you would like to holiday in.
- • Your credit card number - to book space or to start a search for a preferred destination.
You may also make payments by demand draft. The search/booking in this case however, starts only after the payment has been realised.
To book your RCI holidays, call on
- 1800 419 2131
- 1800 419 2582
Note : There is an exchange fee that RCI charges, which needs to be paid along with your request. This fee will vary depending on the type of exchange, season & apartment type of the confirmed holiday.
If you don't get your holiday immediately confirmed, it is best to place your request in 'Search'.
Is there a minimum duration for my RCI holiday?
As in the case of most international exchanges, your holiday has to be in multiples of one week.
How do I gift my RCI holiday to a friend or family member?
RCI will send you a Guest Certificate for your friend. A nominal guest certificate charge is applicable. Kindly contact RCI to avail the same. Your friend must present the holiday confirmation voucher & Guest Certificate when he checks in.
What documents do I need to present when checking in to an RCI affiliated resort?
Keep your confirmation voucher and your RCI membership card handy when checking in.
For how long will I remain a member of RCI?
Your Club Mahindra membership entitles you to a complimentary RCI membership which is valid for a limited period. Please refer your welcome letter for the validity of your complimentary RCI membership.
How do I gift my Club Mahindra holiday to my friend?
If you do not plan to holiday in a particular year, you can gift / rent your weeks / days. This privilege is subject to payment of guest fees / charges and such terms and conditions as may be specified by MHRIL from time to time. Your immediate family members – parents, spouse and children (up to 25 years of age) are excluded from the payment of guest fees / charges. However it is expressly understood that MHRIL does not undertake to rent out the Week or any portion thereof. The authorized person in whose favour confirmation voucher is issued shall produce the proof of identity on request from MHRIL.
- • Maximum of 4 bookings can be done in a calendar year.
- • High demand periods will not be open for guest bookings.
- • Login to member section at www.clubmahindra.com for further details.
What is the Annual Subscription Fee and when do I pay it?
Your Annual Subscription Fee (ASF) is used to maintain the resorts and all its amenities and to provide timely services and better interaction to you so that you can better enjoy your holiday.
Irrespective of usage of your entitlement, your first ASF is due on your Holiday Start Date.
The ASF may be revised from time to time based on Consumer Price Index / Wholesale Price Index. The ASF is subject to Service Tax as applicable.
(You can now use the convenient online payment facility (website / IVRS) to pay your ASF. Remember to keep your ASF payments up to date if you wish to holiday. If you wish to advance your holiday entitlements, remember you will need to pay your ASF upfront).
What documents should I carry with me when checking in?
Once your reservation is confirmed, you will get a confirmation voucher and a factfinder link of the resort that you will be holidaying at through email. Furnishing the confirmation voucher, your membership card and photo identity card is a must at the time of check in.
Note: It is advisable to carry the factfinder with you. It contains all the relevant information from how to get there, to which facilities and activities you can avail of once you reach.
Are pets allowed at the resorts?
Sorry, pets are not allowed at the resorts.