Club Mahindra – Customer Feedback & Query

Terms and Conditions - (Sparsh)

By using this website and/or participating, you agree to the Terms and Conditions stated herein. Please read the Terms & Conditions carefully before participating in any of the offers. MHRIL reserves the right to change and modify the terms and conditions at any point in time without prior notice to - members.

Some of the Alliance Partners and Merchants of MHRIL (Merchant Establishments ("ME")) desire to provide special offers through MHRIL’s Member Engagement Program ("MEP") to MHRIL’s members

MHRIL is providing only an opportunity / platform for its members to participate in the Offers provided by the MEs. All products/Services/ events/ experiences are provided to members solely by the MEs. MHRIL gives no warranty on quality, reliability or otherwise (whether expressly or implied) whatsoever with respect to the product/ services/ events/ experiences offered by the MEs under the Program. Participation in these offers is voluntary, and open to all members with a valid mailing address And whose membership account does not reflect any dues. There is no relationship of Vendor and Purchaser between MHRIL and the Member in the case of sale by ME.

MHRIL reaffirms to the members that there is no compulsion on the part of the members to participate in the MEP and any participation in the MEP is purely at the discretion of the members,

It is clarified that advantage for the members in participating in MEP is that the products of ME are sold at the discounted rate compare to the market rate and for the same this platform is provided as a value addition to its members without any additional liability to MHRIL

The warranty and guarantees as applicable on products/vouchers of the deals is the sole responsibility of the MEs of MHRIL. ME means any or all of the present or future entities, merchants, shops, departmental stores, airlines, hotels, restaurants, car rental companies and other participating establishments, whether with online or offline presence, in agreement with MHRIL

The deals/price of the Offers are always subject to availability of the product at the time of order and the ME is completely responsible for the non availability/ delay in delivery/ damage/ loss in transit of the products at the time of order or at the time of delivery. MHRIL will not be liable for any delay in delivery of the goods/ services.

The information and details with regard to the offers on products and services are provided in good faith and to best of MHRIL’s knowledge. The images may/ may not be an accurate representation of the actual product and could be indicative of the model. MHRIL requests its members to reference the model number and check the exact details of the product offered with the ME

MHRIL will not entertain any complaint of non-receipt of products. Any complaint in this regard shall be taken up by the Members with the relevant ME only

Air travel rewards, if any, are subject to availability and normal airline conditions of carriage and all terms and conditions of the respective Airline company shall apply

Selection of products & price offered for deals is and will be at the sole discretion of MHRIL and is liable to change without notice

ME clarifies that Orders once placed cannot be canceled or withdrawn or changed

MHRIL will not be liable for:-

Any tax or other liabilities or charges payable to the Government of India or any other authority or body or any other participating establishment which may arise or accrue to the member as aforesaid or otherwise as a result of this scheme shall be to the sole account of member.

MHRIL will not be held responsible where any ME withdraws, cancels, alters or amends these products/services offered nor is MHRIL responsible for changes to, or discontinuance of, any ME product, merchandise, or service, from the Program, or for any effect on or devaluation of deals caused by such change, discontinuance, or withdrawal

MHRIL does not accept liability and shall not be liable for any loss or direct, indirect, incidental or consequential damage to persons or property whatsoever caused in relation to deals/products or services used by participants in the Program.

LIMITATION ON WARRANTIES: The products/services under the program is provided "AS-IS" described by the ME without any warranty whatsoever and except for the opportunity/platform for its members to participate in the offers provided by our MEs as aforesaid, MHRIL makes no promises, representations or warranties, whether expressed or implied, whether by statute, common law, custom, usage or otherwise, regarding or relating to the product or service or content therein or to any other material furnished or provided to you pursuant to this agreement or otherwise. MHRIL makes no warranty that the product/service will be error free or free from interruption or failure, or its quality, suitability for any purpose; or otherwise. To the maximum extent permitted by applicable law, MHRIL disclaims all warranties, either express or implied, including but not limited to implied warranties of merchantability, non-infringement of third party rights, integration, satisfactory quality or fitness for any particular purpose with respect to the product and the accompanying written materials or the use thereof

LIMITITATION ON LIABILITY: In no event shall MHRIL be responsible for any indirect, special, exemplary, incidental, consequential, punitive or tortuous damages resulting from the breach of this agreement or based on warranty, contract or tort inclusive of loss of business or profits or third party claims or similar other claims

MHRIL reserves the right to update the price system at any time if it deems any future circumstance warrant such a decision

MHRIL reserves the right to remove, alter, modify, change, suspend or discontinue any graphic, banner, item or text or any aspect of Program without prior notice. Submissions prior to the effective date of the change or cancellation of the Program will be honored within a period of 90 business days

Gift/ Discounts/ other vouchers if, featured in this Program always carry a validity period, post which these vouchers will not be honoured. Please ensure you read the terms and conditions pertaining to each voucher.

Some offers may generate an authorization number/ pin number, on registration. This pin number shall be sent to the member as well as the ME/ service provider against which the offer can be availed of at the ME establishment.

Members agree to indemnify, defend and hold harmless MHRIL and its affiliates, directors, officers, employees and agents, from and against any and all liability, claims, losses, damages, injuries or expenses (including reasonable attorneys’ fees) brought by a third party in any dispute between Member and ME.

All logos & trademarks, service marks, copyrights and other forms of Intellectual Property are owned by the respective companies (partners / merchants of MHRIL) who provide such value added service as featured in the program.

The MEP offer access ceases to exist as and when there is an overdue of any form of payments or when the membership is suspended or terminated for whatsoever reasons.

Members agree to provide such information as may be required by MHRIL from time to time for smooth delivery . The member provides his details including payment instructions like credit/ debit/ charge card at his own risk.

MHRIL shall not be liable in the event any of its MEs fails to fulfill any of its obligation under this agreement due to flood, earthquake, storm, cyclone or any other acts of God of similar nature, war strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.

A waiver of any of the terms and conditions by MHRIL shall not be deemed to be a continuing waiver, but shall apply solely to the instances to which the waiver is directed

MHRIL will not be responsible for non-serviceability due to member residing in a non serviceable area or moving out of serviced areas

MHRIL at any time, without giving notice, change, modify and/or vary the terms and conditions of MEP

MHRIL shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of MEP or any of its facilities, benefits or arrangements which are made available to members, including without limitation, MHRIL merchant's withdrawal or the withdrawal or limiting of any such services, benefits or facilities

Please ensure that your password is changed from time to time to maintain security and avoid misuse

PRIVACY POLICY
MHRIL’s MEP is governed by MHRIL’s Privacy Policy. Members can familiarize themselves with the policy by reading it on www.clubmahindra.com and/ or www.zestbreaks.com

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