Winner of a Holiday

“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours,” said Ray Kroc (the man behind McDonalds). A wise thought, and certainly one that the staff at Mahindra Holidays & Resorts India Limited will readily agree with. Customer satisfaction and an effort to provide families with the best holiday experience possible has always been the primary aim of India’s leading leisure hospitality provider.

And their hard work has certainly paid off. Recently, Mahindra Holidays received the COPC-2000® certification from the Customer Operations Performance Center Inc. in recognition of its superior customer relations performance. With this certification, Mahindra Holidays has also become the first-ever vacation ownership company in the world to be recognised thus.

The COPC-2000® Family of Standards is one of the most rigorous and prestigious measurement systems for the customer contact call centre industry worldwide. The standards set by COPC are used by call centres, E-Commerce centres and transaction processing operations in many countries to improve their efficiency and quality of services. Their certification programmes include professional consulting, training,installation and benchmarking and all the certification courses are administered by experienced call centre experts.