ClubMahindra.Travel is an effort by Mahindra Holidays and Resorts India Limited to offer a one stop online travel bazaar that offers all travel related services.
Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the USD 15.9 billion Mahindra Group and is leading company in holidays and leisure for the urban Indian family. Over the past decade, Mahindra Holidays has established themselves as market leaders in the Indian family holiday business. The vacation ownership concept has made it India’s no. 1 vacation provider with over 143,000 member families. A Club Mahindra lifetime membership gives one an option to choose from a network of 42 holiday destinations across India and Southeast Asia, or globe trot to one of our 6,500 affiliates (with RCI) across more than 100 countries. Mahindra Holidays also was adjudged “Product Of the Year” Winner under hospitality category (Survey of over 30,000 people by Nielsen).
The Company's Mission is to enrich and enliven people’s lives by making family holidays a part of their lifestyle.
The Company’s Vision is to become a dominant player in the Lifetime Holiday business in Asia and eventually the world.
Over the last decade, MHRIL have established themselves as market leaders in the family holidays business. The company have followed a two pronged strategy – rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction.
All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength.
MHRIL has made significant investments in ‘state of the art’ IT systems to streamline their operations and processes towards smooth, quick and efficient management of its substantial member base. The implementation of a CRM system has been a powerful tool to track important member information and preferences, thus providing the ability to greatly enhance the total holiday experience.
Club Mahindra has established a nationwide reach by setting up a network of offices. It has 19 offices spread across the country with a team of over 200 marketing and support executives who are specifically trained on service standards that Club Mahindra is benchmarking in the industry.
The accessibility to consumers has been increased significantly by Club Mahindra opening up new channels in the form of Direct Sales Associates spread right across the country.
Club Mahindra endeavors to make holidays enjoyable. The company trains latent talent across resort to form a team of ‘Champs’, who work on creating a 'comeback value' based on 'experiences.' Activities are designed specifically to cater to all ages. The ability to anticipate customer needs and delivering them has been a major strength of the company. The range of activities span adventure sports, watersports, camping, treks, indoor family games and hobby programs for children and adults. Apart from those above, specific recreational facilities that include a fully equipped gymnasium, swimming pool, and ayurvedic center form part of Club Mahindra’s resorts.
The service in all the resorts is professional and highly personalized. From choice of food (a variety of restaurants are available for guests to choose from), Holiday activities (all seasons and all ages) and personal touch in dealing with guests (eg. recognize names and to understand and serve specific requirements), Club Mahindra benchmarks expectations and redefines entitlements.
‘State of the art’ Information Infrastructure
As a measure of providing quality customer service, Club Mahindra has established systems which enable professionalism, efficiency and quality at all times.
Member Relations Center
A dedicated, well trained team of holiday consultants work out of the ‘state of the art’ Member Relations Center at Chennai. A local call number provides easy and direct access to the Call Centre seven days a week.
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