Grievance Redressal | Club Mahindra
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Grievance Redressal

Every Complaint you make disappoints us because of the experience or perception you must have had. However, we see it as an opportunity to change ‘What we can’ and ‘What we must’, in our endeavor to continue enhancing your experience. Please refer to the following levels of escalations to raise your concerns:

Note: The recommended sequence will ensure faster resolution.


Submitting a concern for the first time:
Write to Member Experience Management, at memberexperience@mahindraholidays.com from your registered email id and report your grievance. We will respond within a maximum of 2 working days. Please mention the preferred time & number to reach you.


You are not satisfied with the first response:
If the above resolution does not meet your expectations, Please mention the Interaction Reference Number of the email response that you have received from memberexperience@mahindraholidays.com and write to Ms. Meghana Desai, Head – Grievance Redressal - Centralized customer service, at Meghana_Desai@mahindraholidays.com. Please expect a response within maximum of 4 working days.


You are not satisfied with the second response:
If you are still not satisfied with the resolution after having gone through the above mentioned levels of Grievance redressal, Please mention the Interaction Reference Number of the email response that you have received and write to Mr. Sujit Paul, Chief - Member Experience Management and Business Excellence, at Sujit_Paul@mahindraholidays.com. Please expect a response and resolution within maximum of 4 working days.

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