Every complaint you make disappoints us, however, we see it as an opportunity to change ‘What we can’ and ‘What we must.’ We request you to follow these levels of escalations while we will do everything in our power to enhance your experience.
Note: The recommended sequence will ensure faster resolution.
Submitting a concern for the first time:
Write to Member Experience Management at firstname.lastname@example.org from your registered email id and report your grievance. We will respond within a maximum of 2 working days. Please mention the preferred time & number to reach you.
You are not satisfied with the first response:
If the above resolution does not meet your expectations, Please mention the Interaction Reference Number of the email response that you have received from email@example.com and write to Ms. Meghana Desai, Head – Grievance Redressal - Centralized customer service, at Meghana_Desai@mahindraholidays.com. Please expect a response within maximum of 4 working days.
You are not satisfied with the second response:
If you are still not satisfied with the resolution after having gone through the above mentioned levels of grievance redressal, please mention the Interaction Reference Number of the email response that you have received and write to Mr. Sujit Paul, Chief - Member Experience Management and Business Excellence, at Sujit_Paul@mahindraholidays.com. Please expect a response and resolution within maximum of 4 working days.