September 10, 2020
2020 is a year that doesn’t stop. Event after event, occurrence after occurrence, one news report after the next. We’ve been bombarded with one thing after the other – not all of them pleasant. With the news of COVID, followed by lockdowns, quarantines and working from home, you deserve a treat. You deserve a different world outside your door when you step out. You deserve to fling open the windows and draw in the sweet air of the world. To welcome the outside, instead of shutting it out.
It is hard, though, to take that step outside. What about your safety? Freedom these days comes with a mask and sanitiser and a thousand different fears. That’s why, at Club Mahindra, we took the time to assess the situation, get in touch with experts and redesign our holidays to keep you as safe as possible. So, if hotel safety is weighing heavily on your mind, hear us out. We have the solutions to offer you a safe stay at Club Mahindra resorts.
We imagine that you’ve gotten pretty comfortable in the four walls of your own home during the quarantine. At Club Mahindra, we strive to give you the same peace of mind that you have at home. Not only have we enhanced our safety and hygiene protocols, we’ve also combined in with the best-in-class technology to keep the resort safe and secure. We’ve engaged Bureau Veritas, a global leader in Inspection, Testing and Certification to inspect and certify our protocols.
So, in order to enhance resort safety, we now regularly sanitise and disinfect all resort areas with hospital-grade disinfectants. We also pay special attention to high touch surfaces, like doorknobs and handles and clean them with increased frequency. Also, no matter where you wander in our resort, you’ll find some handy sanitiser to keep yourself protected.
Your room – your space with us – is thoroughly sanitised during check-out and then is rested, as per local government rules, before the next check-in. Finally, your room key card will be sanitised and kept in a UV cupboard, before it is placed in your hands.
You’ve probably met and interacted with our staff from previous holidays. Or, if this is your first time with us, you should know that our staff will do their best to ensure that you have as magical a holiday as possible. With just one difference – PPEs. We’ve equipped our staff members with Personal Protective Equipment to ensure both your safety and theirs. Also, thermal screening is conducted for every staff member entering the resort.
We’re all familiar with the rule of social distancing – and with good reason. It greatly reduces the chances of catching COVID in public places. Therefore, we’ve realigned all common spaces in the resort – restaurants, lounges, conference rooms etc. to allow you to maintain the appropriate amount of distance from others. Some common areas may be shut down for resort safety – the Happy Hub, Swimming Pool, the Bar and Gyms. You can check with the resort you are visiting, and you can pre-book the activities/ workshops/ classes you’d like to enjoy, via the Club Mahindra App.
Remember when we said we had integrated tech into our processes? Well that includes our check-in process as well. Instead of approaching the front desk with your documents and ID to check-in or check-out, you just need the Club Mahindra App and your smartphone. You can now upload your photo ID and all the required documents on the app 5 days before your holiday with us begins. When you want to check-out, you can settle all bills with us by paying via digital channels – no muss, no fuss, no unnecessary contact!
Is your stomach growling for our incredible cuisine? Well, don’t worry. When you visit a Club Mahindra Resort, you have access to our best restaurants, but we’ve sprinkled in some safety measures to make sure your meal is as peaceful as it is flavourful. You’ll need to wear your face masks and sanitise your hands before you sit down at one of our tables. All restaurants have been realigned so that you’ll continue to maintain social distancing from other guests seated at different tables. Crockery and cutlery will be sanitised in UV cupboards. If you’re not inclined to visit the restaurant, our Gourmet Express (contactless in-room dining service) will bring the food and flavour to you. We’ve also done away with our buffet option, so you can dine a la carte. You can also place your orders using your smartphone. Just browse through the restaurant menu and choose the meal you’d prefer. What will it be – the spicy Vindaloo at Club Mahindra Varca Beach, Goa? The comforting Khichdi from our kitchens in Club Mahindra Dwarka? The tangy Karimeen Pollichathu at Club Mahindra Cherai Beach, Kerala? Or the belt-straining royal Rajasthani Thali at Club Mahindra Udaipur?
When it comes to hotel safety, we have many protocols set in place. It would all go smoothly, with a little cooperation from you. Firstly, don’t forget to wear/ carry your masks with you. Make sure you maintain social distance with the other guests. Certain Club Mahindra Resorts, like the one in Madikeri, mandate that you should have a ‘safe status’ on the Aarogya Setu app, before you enter the premises. You’ll also be subject to temperature checks before you enter – do cooperate. With a little bit of your help we can truly create the safe stay you deserve.
We’re here to answer every question you have about our safety protocols and processes, but wouldn’t you also like to hear from other guests who have visited us?
Badal Singh Malik, a guest with Club Mahindra, had these words to share:
“I have stayed at a Club Mahindra resort during this pandemic. Hotel staff is very helpful and they have proper safety measures required. Zero touch booking options are there. A beautiful place to stay. Scenic views, proper parking and hygienic rooms”.
You can read more about what our guests had to say, by checking out Club Mahindra reviews on resort safety on our website. We’d also love to hear from you, about your experience with us, at the end of your stay.
If you’d like more information on resort safety, Club Mahindra membership fees and our holidays, contact us or visit our website.
Mahindra Holidays & Resorts India Ltd. (MHRIL), a part of Leisure and Hospitality sector of the Mahindra Group, offers quality family holidays primarily through vacation ownership memberships and brings to the industry values such as reliability, trust and customer satisfaction. Started in 1996, the company's flagship brand ‘Club Mahindra’, today has over 250,000 members , who can holiday at 100+ resorts in India and abroad.