Privacy Policy
This Privacy Policy (“Policy”) describes how we collect, and process your personal information in relation to the business activities of Mahindra Holidays and Resorts India Limited, and its affiliates (referred to as "MHRIL" in this Policy context). By visiting website www.clubmahindra.com and our mobile application you confirm accepting the terms and conditions stated hereunder.
1. Collecting information about you
MHRIL collects personal data or information in accordance with the applicable Acts , only for and in respect of business purpose. MHRIL is a vacation ownership company that provides to its customers the holidays under a mixed-use business model and owns, operates and manages Resorts in India and abroad.
We endeavour at all times to collect personal data or information in a fair and lawful manner, and to meet our customer’s expectations as per the applicable laws.
Personal data or information consists of:
1) personal details including spouse/family members details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e-mail address,
2) use of the program,
3) payment details,
4) responses to surveys,
5) Know Your Customer (KYC) documents as mandated by Government authorities and
6) other details, which are usually collected directly from you.
Your personal data or information, relating your interactions and communications is collected and stored with us and our partners related to our business.
The collection of information about usage, operational status, software errors and crash reports, authentication details, quality and performance metrics, and other technical details is inter alia for the purpose of operating and maintaining our website and App and related software. This information includes device identifiers, identifiers from cookies or tokens, and IP addresses.
We use your information to deliver our services seamlessly.We, also collect your information and individuals accompanying you when you book travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators. In case of any children accompanying the customer, we verify the age of the user/customer. We also collect information regarding the relationship between the user and the parent or guardian. We, also record the consent of parents or guardians given on behalf of the children.
We, also collect general business information relating to employees, contractors,shareholders, resort managers and other individuals.
This Policy explains the main features of our use of customer or user data / information and does not outline in detail the use of contractor and employee information.
2. Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with personalized services in relation to the membership. MHRIL uses personal information or data running our membership programs and operating our business, improving our product and services.
We also use your personal information for internal quality assurance purposes.
We do not disclose personal data or information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.
We also will not use or disclose your information without your consent, unless : -
(a) required by law.
(b) to protect the rights, property or personal safety of another customer or any member of the public.the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal data or information to us, we will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive the above information, we will not contact you further for them after 28 days of receipt of your request.
Disclaimer for using data across Mahindra Group Companies>
I/We hereby agree and authorize Mahindra Holidays & Resorts India Limited and all of its divisions, affiliates, subsidiaries, related parties, third party data processors/ nominees and other group companies (collectively the “Mahindra Entities”) to access my/our basic data / contact details provided herewith, i.e. name, address, telephone number, e-mail address, birth date and / or anniversary date. I/ We hereby consent to, agree and acknowledge that any of the Mahindra Entities may call/ email/ SMS me/us on any of the basic contact details shared by me/us, in order to keep me/us informed regarding product details, or send me/us any marketing and other product or service related communication and other offers of any of the Mahindra Entities. I/We provide the details herein at my/our sole discretion and confirm that no Mahindra Entity shall be held responsible or liable for any claim arising out of accessing or using my/our basic data / contact details shared by me/us. I/We consent to being assigned a unique identity within the Mahindra Group, to be shared amongst all Mahindra Entities, for the purpose outlined in this paragraph. I/We also agree that if at anypoint of time, I/We wish to stop receiving such communications from Mahindra Entities, I/We will call at Mahindra Holidays & Resorts India Limited’s designated call center numberand register my/our preference or write to [email protected] with “MyData, My Consent” as Subject.
When you request for deletion of your data or information, we follow a deletion process to make sure that your data or information is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
3. Service providers/Data Processors
Like many businesses, we use a range of third-party service providers/ data processors to help us maximise the quality and efficiency of our services and our business operations. This means that such data processors and service providers will have access to personal data or information collected by us for further using, storing, and processing as per the business requirements. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
4. Data transfers
We maintain servers in India. However, your information may be processed or back up on servers located in India or outside India. Applicable Data protection laws will be complied with and we will apply the same protections described in this Policy. We also comply with certain legal frameworks relating to the transfer of data under the Digital Personal Data Protection Act, 2023, and related rules as amended from time to time.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly
5. Marketing Activities
We manage communications with members, users and customers according to its Privacy Policy. We respect individual’s choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or contact information that you provide to us in order to :
a. Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits.
b. Provide you with updated information about our services or special promotions.
c. Provide you with other information about other products and services which you may have an interest in.
Some of this information is necessary as part of our communication about our membership and other programs and is sent to all members. However, if you are receiving promotional information from us and do not wish to receive this information any longer, you may remove your name from our list either by calling us on 18002668899*, by mail at Mahindra Tower, 1st Floor, “A” Wing, Dr. G.M. Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400018 or email [email protected] and asking to be removed from our mailing list. Please allow 28 days for this request to be processed. Business timings: Monday through Saturday 9.30 AM to 6.30 PM, If you are calling from outside India, please dial +91 22 69167112 . Closed on Sunday and National Holidays**
6. For our website users
We are committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At MHRIL, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.
We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns.
For more information about these new technologies on our websites please contact our Member Experience Management Team by calling on 18002668899*, by mail at Mahindra Tower, 1st Floor, “A” Wing, Dr. G.M. Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400018, India or e-mail [email protected] Business timings: Monday through Saturday 9.30 AM to 6.30 PM, If you are calling from outside India, please dial +91 22 68129010.Closed on Sunday and National Holidays**.
Links from our web site:
Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. We are not liable to you or any third party for any damages/loss etc that you or any third party may suffer howsoever arising from your disclosure of personal information in any such public environment.
For our Mobile App users:
When you download or use apps created by MHRIL or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. We may collect information about you as stated herein above for the purpose of downloading our mobile application in your mobile phones. The information that we gather is only for the purpose of providing, improving the product and services provided to you.
Also, when you use our applications, we also process technical data such as your IPaddress, Device ID, Device Contacts, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the services provided by MHRIL, resolve technical difficulties, and provide you with the correct(prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to dat version of the MHRIL.
7. You can access the information we keep about you
If at any time you want to know exactly what personal data or information we hold about you, you are welcome to access your record by calling us on 18002668899*, by mail at Mahindra Tower, 1st Floor, “A” Wing, Dr. G.M. Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400018 India or e-mail [email protected]. Business timings: Monday through Saturday 9.30 AM to 6.30 PM, If you are calling from outside India, please dial +91 22 68129010. Closed on Sunday and National Holidays**. Our file of your information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.
8. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date,please contact us and we will amend this record. If you wish to have your personal information deleted, please email us at DataConsent@mahindraholidays. com with the subject "My Data, My Consent''. We will take all reasonable steps to delete it unless otherwise required to store for statutory or regulatory requirement.
9. Storage and security of your personal information
MHRIL endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. MHRIL uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by MHRIL. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches. On your request, we will share a copy of your personal data or information in a structured, commonly used and machine-readable format for your record and reference.
10. What to do if you have a problem or question
If MHRIL becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 18002668899* or e-mail [email protected]. Business timings: Monday through Saturday 9.30 AM to 6.30 PM, If you are calling from outside India, please dial +91 22 68129010. Closed on Sunday and National Holidays**.
11. Future changes
Our commitment to being the world's leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to MHRIL's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.
12. Data Grievance Redressal Mechanism
Any complaints or request or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below by sending an email to [email protected]. or via registered post to:
Grievance Redressal Officer
Name: Rathan Udupa
Address: Mahindra Holidays & Resorts India Limited
Mahindra Towers, 2nd Floor, 17/18, Patullos Road,
Mount Road, Chennai – 600 002
Tamilnadu, India
Phone: +91 (044) 3504- 1000
We request you to please provide the following information in your complaint:
a) Identification of the information provided by you.
b) Clear statement as to whether the information is personal information or sensitive personal information.
c) Your Membership Identification number, Mobile number and/or e-mail address.
e) A statement that you have a good-faith belief that use of the information has been processed incorrectly or disclosed without authorization, as the case may be.
f) A statement, under penalty of perjury, that the information in the notice is accurate, and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.
13. This Privacy Policy does not apply to:
• The information practices of other companies and organizations that advertise our services
• Services offered by other companies or individuals, including products or sites they offer that may include our services to which the policy applies, or products or sites displayed to you in search results, or linked from our services
14. Changes to this Privacy Policy –
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
The Company may reach out to you to confirm or discuss certain details about yourcomplaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any nondesignated person in this regard.
You may also contact us on e-mail at [email protected], in case you have any questions / suggestions about the Policy using the contact information mentioned above.