Grievance Redressal

Grievance Redressal

We hope to never disappoint you. However, if you do have a complaint, please be assured that we will tackle it speedily and efficiently. For any complaint escalation, we request you to follow the below-mentioned sequence.


Note: The recommended sequence will ensure faster resolution


Submitting a concern for the first time:

Write to Member Experience Management at [email protected]  from your registered email id and report your grievance. We will respond within a maximum of 2 working days. Please mention the preferred time & number to reach you.


You are not satisfied with the first response:

If the above resolution does not meet your expectations, please email from your registered email ID, mentioning the Request Number of the email response that you have received from [email protected] and write to Mr. Mohit Sharma, Head – Contact Centre Services, at [email protected] Please be assured that the matter highlighted shall receive prompt attention and you shall hear from us within the next 2 working days. We would like to bring to your notice that at this ID we accept only those emails for resolution that have already been mailed to [email protected] and have not yet received a reply. If that is the case, we sincerely regret the delay in responding. Please note if you have reached this Level 2 directly without reaching out to our Member Experience Management team, we would transfer your concern first to our Member Experience Management desk to ensure faster resolution. In any case, please rest assured that we will ensure a quick resolution to your membership concern.


You are not satisfied with the second response:

If you are still not satisfied with the resolution after having gone through the above mentioned levels of Grievance redressal, please email from your registered email ID, mentioning the Request Number of the email response that you have received from [email protected] and write to Ms. Meghana Desai, Head – Grievance Redressal, at [email protected]. Please be assured that the matter highlighted shall receive prompt attention and after investigating your concern, you shall hear from us within a maximum of 4 working days We would like to bring to your notice that at this ID we accept only those emails for resolution that have already been mailed to [email protected] Please note if you have reached this Level 3 directly, we would transfer your concern first to our Member Experience Management desk to ensure faster resolution. In any case, please rest assured that we will ensure a quick resolution to your membership concern.


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