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This Privacy Policy applies to the activities of Mahindra Holidays and Resorts India Ltd. and its affiliates (referred to as "MHRIL" in this policy).

It explains how MHRIL handles personal information and complies with the requirements of the Privacy Act. If you have further questions relating to this policy please contact our Privacy Officer by mail at Mahindra Towers, 2nd Floor, 17/18 Patullos Road, Anna Salai, Chennai - 600002, India or e-mail  feedback@clubmahindra.com.

  1. Collecting information about you

    In accordance with the Privacy Act, MHRIL only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.

    MHRIL collects personal information in many parts of its business. These include:

    • MHRIL Exchange and MHRIL Points: MHRIL collects information about members at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person's general contact information, personal details such as age range and gender, use of the program, payment details, responses to surveys and other details, which are usually collected directly from the member.
    • MHRIL Resort Management: In its role of managing some resorts, MHRIL collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
    • MHRIL collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators.
    • MHRIL also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals.
    • This policy explains the main features of MHRILs use of member and customer information and does not outline in detail the use of contractor and employee information. Under the Privacy Act, there is a general exemption from the coverage of employee records.
  2. Using and disclosing your personal information

    Our purpose in collecting information about you is to provide you with membership services, such as exchanging your holiday accommodation entitlements. MHRIL uses personal information in several different ways in operating our membership programs and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.

    MHRIL provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise MHRIL does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines. MHRIL will not normally otherwise use or disclose any information about you without your consent, unless:

    • required by law
    • to protect the rights, property or personal safety of another MHRIL member, any member of the public.
    • the assets and operations of the business are transferred to another party as a going concern.
    • When you provide your personal information to us, MHRIL will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
  3. Service providers

    Like many businesses, MHRIL uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of MHRIL, such as mail houses, will sometimes have access to personal information held by MHRIL and may use it on behalf of MHRIL. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes

  4. MHRIL and marketing activities

    MHRIL manages communications with members, prospective members and customers according to its privacy policy. We respect individuals choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

    • Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits.
    • Provide you with updated information about our services or special promotions.
    • Provide you with other information about other products and services which you may have an interest in.

    Some of this information is necessary as part of our communication about the MHRIL program and is sent to all members. However, if you are receiving promotional information from MHRIL and do not wish to receive this information any longer, you may remove your name from our list either by calling us on 39880000*, by mail at Mahindra Towers, 2nd Floor, 17/18 Patullos Road, Anna Salai, Chennai - 600 002, India or e-mail feedback@clubmahindra.com and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.

  5. For our web site users

    MHRIL is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.

    New technologies are emerging on the Internet that help us deliver customized visitor experiences. At MHRIL, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.

    We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns.

    For more information about these new technologies on our websites please contact our Privacy Officer by calling on 39880000*, by mail at Mahindra Towers, 2nd Floor, 17/18 Patullos Road, Anna Salai, Chennai - 600002, India or e-mail feedback@clubmahindra.com.

  6. You can access the information we keep about you

    If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by calling us on 39880000*, by mail at Mahindra Towers, 2nd Floor, 17/18 Patullos Road, Anna Salai, Chennai-600002, India or e-mail feedback@clubmahindra.com. Our file of your information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.

  7. Changing and deleting the information we have about you

    If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

  8. Storage and security of your personal information

    MHRIL endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. MHRIL uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by MHRIL. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

  9. Transfer of personal information overseas

    Please note also that as a global business, MHRIL may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the Privacy Act and in keeping with our other commitments to safeguard your privacy

  10. What to do if you have a problem or question

    If MHRIL becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 39880000*, by mail at Mahindra Towers, 2nd Floor, 17/18 Patullos Road, Anna Salai, Chennai - 600 002, India or e-mail feedback@clubmahindra.com.

  11. Future changes

    Our commitment to being the world's leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to MHRIL's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.